Intercom video specs and requirements
Customer messaging platform. Support teams send short clips right in the conversation.
What it is
Intercom is a chat and help desk tool built into many apps and websites. Replying with a short screen recording is often the fastest way to show a customer what to do.
What it expects from a video
- The preset assumes a 10 MB limit for message attachments, and uses a low bitrate to fit.
Recordcake presets
Intercom
- Size
- 1280×720 (16:9)
- Frame rate
- 30 fps
- Video
- MP4 · H.264 · 2 Mb/s
- Audio
- AAC · 96 kb/s
- Limits
- max 10 MB
Tips for product demos
- Record only the part of the screen that matters. A smaller area stays sharp at a low bitrate.
Official specs
Platforms change their rules from time to time. If a limit matters, check the official page before you upload.
Screen recordings, piece of cake.
Record the demo once. Let Recordcake handle the formats.
Coming soon to the Mac App Store