Support Reply video specs and requirements
A small clip to attach to a support email, sized to fit comfortably under email limits.
What it is
Sometimes the best answer to a support email is ‘here, watch this’. This preset makes a clip small enough to attach directly.
What it expects from a video
- No official spec. The preset targets 2 minutes and 25 MB, which is Gmail's attachment limit; many other email services allow less.
Recordcake presets
Support Reply
- Size
- 1280×720 (16:9)
- Frame rate
- 24 fps
- Video
- MP4 · H.264 · 1.5 Mb/s
- Audio
- AAC · 64 kb/s
- Limits
- up to 2 min · max 25 MB
Tips for product demos
- Keep it under a minute if you can. The shorter the clip, the more likely it gets watched.
Official specs
There is no official spec for this one. The preset follows common practice.
Screen recordings, piece of cake.
Record the demo once. Let Recordcake handle the formats.
Coming soon to the Mac App Store