Zendesk video specs and requirements
Customer support software. Help Center articles can include video walkthroughs.
What it is
Zendesk runs help desks and public Help Centers. A short clip in an article often answers a question faster than several paragraphs.
What it expects from a video
- The preset assumes a 50 MB attachment limit for Guide articles. The actual limit depends on your plan.
Recordcake presets
Zendesk
- Size
- 1280×720 (16:9)
- Frame rate
- 30 fps
- Video
- MP4 · H.264 · 3 Mb/s
- Audio
- AAC · 96 kb/s
- Limits
- max 50 MB
Tips for product demos
- Pair the video with written steps so people can skim, and so search engines can index the article.
Official specs
Platforms change their rules from time to time. If a limit matters, check the official page before you upload.
Screen recordings, piece of cake.
Record the demo once. Let Recordcake handle the formats.
Coming soon to the Mac App Store